Job Specification
Job Title: Assistant Lodge Manager | Duty Manager | Guest Relations Manager
Salary: R15000
Location: Paterson, Eastern Cape
Reports to: Lodge Manager
Exciting Opportunity at a Luxury Lodge!
A well-known Western Cape Private Game Reserve is looking for a highly organised and professional Assistant Manager to oversee reservations, administration, and operational coordination within our luxury lodge environment.
This role is ideal for someone who thrives in a smaller operation where attention to detail, guest communication, and operational support are essential to the smooth running of the property. The successful candidate will work closely with management and assist in maintaining the high standards expected within a luxury reserve setting.
Reservations & Guest Communication
Manage reservations, enquiries, confirmations, and guest correspondence
Handle booking systems, availability, and rate management
Liaise with travel agents and tour operators
Assist with guest hosting, check-ins, and special requests
Ensure seamless guest communication before, during, and after stays
Administration & Operational Support
Manage lodge administration and filing systems
Assist with invoicing, payments, and reporting
Maintain accurate guest records and operational documentation
Coordinate staff scheduling and operational logistics
Support management with daily lodge operations and standards
Previous hospitality reservations and administration experience essential
Experience with Nightsbridge or similar booking systems preferred
Strong computer literacy including email, Excel, and Google Workspace
Excellent written and verbal communication skills
Highly organised with strong attention to detail
Ability to work independently and under pressure
Previous luxury hospitality experience advantageous
R15,000 gross salary
Off-site accommodation provided
Utilities included
Long-term growth opportunity within a boutique luxury reserve environment
How to Apply:
Submit your CV via wendy@taurushospitalityrecruitment.com.